Customer Service

Show off your customer service skills working for a family-owned company who values the people that work for them and the ones they support

Position – Customer Service

Job Location – Germantown, WI

Starting Date – Immediate

Employment Term – Direct Hire

Employment Type – Full-Time

Work Hours (Shift) – 1st Shift (8:00am – 4:30pm)

Starting Pay – Depends on Experience, $24-28 per hour, ($48,000-56,000 Annual Salary)

Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus

Required Education – High School Diploma/GED

Required Experience – At least 2 years of experience

Position Description: Under direct supervision of Customer Service Manager, the Customer Service representative will interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services. This individual will be involved in all aspects of customer service and work closely with other internal staff to provide quality service to our customers.

Duties and Responsibilities:

• Provide and assist Director of Customer Operations and Customer Service Manager on various sales related tasks and projects.

• Provide customer service, sales and technical product support to direct customers, distributors and Regional Sales and Zone Managers

• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and distributors.

• Use SAP system to retrieve customer information, job status updates, stock and purchase order status and pricing.

• Achieve and maintain rapport with customers and work to give them the best possible service. Deal with customers concerning matters which require some tact and resourcefulness.

• Contact with other personnel including Product Managers, Warehouse, Accounting, Quality, Automation, Engineering and Manufacturing departments to improve workflow, customer service and ensure on-time delivery.

Experience Required:

• High school diploma and two years’ experience in customer service or related fields.

• Proficient computer skills, including MS Word, Excel, and Outlook.

• Good organizational, oral, and written communication skills and strong attention to detail.

• Demonstrate ability to deal with customers politely and tactfully via phone and e-mail.

• Perform assignments by established deadlines and manage time effectively.

• A flexible attitude with proven experience of working independently or with other members of a sales team.

• Experience with SAP systems implementation and/or process preferred.

Please send your resume to [email protected]. Call/text Carrie or Angie at 262-334-4030 or apply online at www.seekcareers.com.

Keywords: (customer service, Conflict Resolution, Multi-Channel Support, Administrative, ERP Systems: SAP, Microsoft Office Suite, Sales Operations, Product Knowledge)

About SEEK Careers/Staffing

You are a person with unique skills, experience and education.  When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®.  You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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