Technical Support Specialist

Location: Glendale, WI

Position Type: Full-Time, temp to hire

Pay: $19-$20 an hour

Work Hours: 1st shift, 8am-4:30pm, Monday to Friday

Benefits: Health, Dental, Vision

Job Summary

We are seeking a detail-oriented and versatile professional to join our team. In this dual-focused role, you will be the first point of contact for technical support, while also ensuring the accurate and timely processing of customer orders. This is a great opportunity to be in a customer-facing support and back-end operations within a constantly evolving tech environment.

Key Responsibilities

• Technical Support: Provide direct technical support to our domestic and international customers, distributors, and sales team via phone and email.
• Production & Order Management: Accurately enter and process customer orders, verify pricing, and communicate with customers regarding order details.
• Problem-Solving: Collaborate with different teams to resolve discrepancies, special requests, and technical issues.
• Documentation: Create and update technical documentation, "How-To" guides, and common troubleshooting tips
• Continuous Improvement: Document and relay end-user feedback to marketing teams and proactively suggest product improvements.

Qualifications & Education

• 1 year of help desk or Windows experience
• Strong problem-solving skills, active listening, and attention to detail.
• Excellent computer literacy and time management.
• Ability to learn quickly and adapt to new processes.

Please send your resume to [email protected]

Keywords: (Customer service, technical support, technical, customer support, technical customer support)

About SEEK Careers/Staffing

You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

ASK ABOUT OUR $100 SIGN-ON/REFERRAL BONUS PROGRAM!

Telecom Communications Privacy Notice: By submitting for this position you will receive a text message from us and you agree and authorize us to send you text messages; you can reply STOP at any time to opt-out of text messaging from us.