Customer Service and Sales Support

In this pivotal role, you will work closely with our sales force, operations unit, and valued clients, playing a key part in fostering successful sales endeavors. Your core responsibilities will involve expertly managing and responding to inquiries in our sales inbox, skillfully handling incoming calls, preparing and following up on quotations, distributing leads effectively, proactively nurturing client relationships, and providing essential operational support.

Your Impact:

As a Client Engagement Specialist, your efforts will directly contribute to:

• Expanding Our Client Base: Evaluating and qualifying online inquiries, routing them to our distribution partners as necessary.
• Re-engaging clients who haven't placed recent orders to revitalize partnerships.
• Contributing to the planning and execution of our annual marketing communications strategy.
• Partnering with our distribution network to ensure effective and precise promotion
• Empowering Our Sales Professionals: Efficiently managing and responding to communications within the sales email system and addressing incoming telephone inquiries.
• Nurturing client relationships by generating accurate quotations and offering technical guidance before and after transactions.
• Diligently following up on outstanding quotations to secure business opportunities.
• Accurately inputting quote details to facilitate contract review and order processing by the sales team.
• Contributing to Our Success: Actively pursuing professional development to remain at the forefront of industry best practices.
• Maintaining the integrity of our CRM system and client account information through accurate data entry and updates.
• Providing administrative support to our operations team, including tasks such as invoice processing, payment handling, and assisting with overdue payment collection.
• Offering backup assistance to our shipping and receiving department as needed.
• Participating in Sales & Operations meetings, contributing valuable insights to strategic discussions.

Our Guiding Principles (HEART):

At Webtec, we live by our HEART values:

• Humble: We remain grounded, honest, and dedicated to continuous learning and growth.
• Empathetic: We strive to understand and respect the perspectives and needs of others.
• Adaptable: We embrace flexibility and resilience in the face of new challenges and opportunities.
• Remarkable: We are committed to high standards, delivering exceptional results and impactful solutions.
• Transparent: We champion accountability and foster trust through open and honest communication.

What You Bring to the Table:

Essential:

• Excellent verbal and written communication skills in English.
• A minimum of 2 years of experience in client support and/or administrative roles.
• Exceptional interpersonal and client management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
• A proactive and positive attitude with a strong desire to acquire new skills and technical knowledge.
• The capacity to adhere to established procedures while employing creative and innovative problem-solving.
• Strong organizational and time management skills, with the ability to work effectively both independently and collaboratively.

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