Use your extraordinary customer service skills to process incoming orders and other calls. You will work with a great group of professional people in a very prestigious Wisconsin company. This hybrid role is fast paced, detail oriented and will interact with a large customer base!

POSITION – Customer Service

JOB LOCATION – Grafton, WI

STARTING DATE – Immediate

EMPLOYMENT TERM – 6 month contract, potential to be hired on as well.

EMPLOYMENT TYPE – Full Time

WORK HOURS (SHIFT) – 8 a.m. to 5 p.m.

STARTING PAY – $21-23 per hour, based on experience

BENEFITS – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus

REQUIRED EDUCATION – Bachelor's Degree is preferred

REQUIRED EXPERIENCE – Strong understanding of ERP, Oracle, and MS suite.

As a Customer Service Representative, you will be responsible for providing excellent service to all incoming customer emails and calls. You will be assisting with processing orders, pricing, and other similar duties.

Responsibilities

• Provide customer service to a number of OEM Customer accounts.
• Process orders including entry and validation.
• Frequent fax, e-mail, and phone customer contact.
• Order entry, stock checks, order expediting, and review pricing and terms are adhered to.
• Run Daily/Weekly Reports and publish results.
• Interface with Engineering, Manufacturing, and other depts. to fulfill customer requests.
• Assist other department personnel as required in the support of customer service.
• Resolve credit holds, researches outstanding claims, initiates motor returns, etc..
• Perform other duties as assigned
• Able to respond to customer’s product and technical application inquiries.

Qualifications:

Minimum of 3 years of customer service experience, preferably in a fast-paced, office or call center environment.

Experience with Oracle or other ERP software is preferred.

Proficient in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to quickly learn new software systems.

Strong written and verbal communication skills, with the ability to interact professionally with customers, vendors, and internal teams.

Exceptional problem-solving and conflict resolution skills, with a focus on delivering positive customer experiences.

Ability to type at least 45 WPM with accuracy and efficiency in data entry and order processing.

Comfortable navigating multiple systems and screens simultaneously, with strong multitasking and organizational skills.

Detail-oriented and highly accurate, especially when handling customer information, documentation, and follow-ups.

Dependable and self-motivated, with a strong work ethic and the ability to work independently or as part of a team.

ASK ABOUT OUR $100 REFERRAL BONUS PROGRAM!

No limit to number of bonuses you can earn!

Keywords: Sales, customer service, Microsoft, administrative, Oracle. CSR II, CSR I, Hybrid, Contract, Immediate, Temporary

About SEEK Careers/Staffing

You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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