HVAC Technical Service Specialist

Hudson, WI 54016

Posted: 02/16/2023 Employment Type: Skilled Manufacturing Direct Hire Industry: Skilled Manufacturing Job Number: 4295294740 Pay Rate: $56000.00/year

Job Description

Technical Service Specialist
Work for the leading manufacturer of commercial freezers in Hudson. We are in search of an HVAC tech support service specialist for a Direct Hire career.

Employment Type: Full Time
Salary based on experience:
0-2 years 39K
2-4 years 46K
4-6 years 56K

The Service Specialist is responsible for assisting customers with the root cause and resolution of installation, repair, parts, and warranty issues; including liaison with outside service companies, issuing of credits and returned goods authorizations and sales of replacement parts.

Examples of Duties
Receives technical service requests and takes appropriate action to identify root cause and resolve issues according to established guidelines and procedures.
Provides technical support to customers and service agents for the applicable equipment line verbally and in writing.
Inputs issue, root cause and resolution details into the Global Warranty & Issue Tracking database.
Develop and maintain expertise regarding the refrigerated solutions industry, product, and application trends.
Act as a technical advisor of the sales, service & customer care teams; SWAT, escalation management, etc.
Visiting customer location to serve as a subject matter expert in evaluating systems.
Visiting service provider shops or vocational training centers for training and development of field technicians.
Identifies and communicates with contracted service companies to arrange for installations and repairs.
Informs customers, service companies and outside sales representatives on the status of service and warranty issues verbally and in writing.
Prepares verbal and written status reports for the Technical Services Manager.
Represent RSG in a technical, ethical and professional manner.
Adhere to RSG' s safety culture.
In close collaboration with all departments in Customer Care, ensure the highest level of customer service.
Improves Technical Services quality by studying, evaluating, and re-designing processes, VSM; establishing and communicating service metrics; monitoring and analyzing results and implementing changes as necessary.
Optimization of company and departmental operational performance by being a good communicator of accurate information to superiors, peers, and team members. This includes disseminating advisories, warnings, Technical Bulletins, and new techniques detecting and diagnosing site issues.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Knowledge, Skills, and Abilities
At least 3 years in Customer Care, Field Service or Technical Service, installing and maintaining capital equipment.
Minimum of 2 years working in refrigeration or HVAC
Demonstration of strong customer relationship focus and skills.
Exceptional written and verbal communication skills
Microsoft Office, ERP system and general computer applications; Epicor experience preferred.
Some travel may be required.

Minimum Qualifications Required:
Read and interpret architectural, mechanical and electrical blueprints and have a solid understanding of electrical and mechanical control systems.
Skill in communicating internally and externally with sensitivity and tact; ability to diffuse upset customers.
Skill in organizing and prioritizing work
Ability to manage projects i.E. Installations
Ability to adapt quickly to changing demands.
Ability to learn and recall technical information related to company products and services.
Knowledge or experience using a SMS (Service Management System); Global Warranty preferred.

AA/AS degree in science/technology/business
Use of CRM and service management systems
Project Management

To apply, go to www.Seekcareers.Com, send your resume to [email protected], OR call or text us at 715-381-7336.

Keywords: production, technician, plastic, plastics, molding, light industrial, factory, warehouse

About SEEK Careers/Staffing
You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success . You ll find that the process is thorough and that your experience is personalized.
SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
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